Returns and Cancellation Policies:
If you are not fully satisfied within
14 days of the delivery date, please return your order to us.
Email our dedicated customer service at firstname.lastname@example.org
and they will assign to you a Return Authorization Number (RAN)
which allows us to keep track of the return. NOTE:
We will not accept returned packages if a RAN has not been assigned
to the order. If you return a package with out having been assigned
a RAN the package will be denied and returned to you and all
associated costs will be your responsibility.
The returned product must be in
new and unused condition, in the original box with all the documentation,
parts and accessories to insure full credit. "New and unused"
means sale-able condition, not dirty and not washed. We cannot
accept returns for an item with any indications that it has
Return shipping costs are your responsibility
unless the item is damaged or defective. All returns are subject
to a 15% restocking fee and must be returned within 2 weeks
(14 days) after receiving the item. If you have any questions
about the restocking fee as it pertains to your order please
call us before we ship the product as once it leaves the warehouse
we have incurred our cost. We love satisfied customers so if
you have any questions about this policy, please feel free to
contact us via e-mail at email@example.com.
charges cannot be refunded.
Please allow us 10-14 days once
we have received your return to process and credit your credit
Credit and Return Time:
Please give us some time to process
your return/exchange. It takes about 10 business days for us
to receive the returned or exchanged product back from you.
Within 72 hours of receiving the item back in our warehouse,
you will receive an e-mail that reflects that your credit card
has been credited.
All refunds granted are for the purchase price of the product
only and can only be issued to the credit card used at purchase.
Canceling Your Order:
If you have placed an order and
would like to cancel it, please email us at
firstname.lastname@example.org within four hours of placing your order
to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly customer
service will do all that we can to stop the items from being
processed and/or shipped but there is no guarantee that we will
be able to stop it in time The-Rocketman.com reserves the right
to cancel any order due to pricing changes with manufacturers,
pricing errors, ommissions, mistakes, or for any other reason.
While we make every effort to satisfy every customer and fill
every order, occasionally we make a mistake on our website regarding
pricing, instock status of a product, or description. In these
instances customer service will notify you of the mistake and
ask if you would like to cancel the order or proceed with the
correct pricing or information.
ROCKETMAN Enterprises, Inc 8337
Penn Ave. S. Bloomington, MN 55431